Vacancy CEM OTT KQI Expert

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Vacancy CEM OTT KQI Expert

Postby beginner » 27 Sep 2018, 11:46

Vacancy CEM OTT KQI Expert

Job Description
 Perform Data Analytic on CEM OTT KQI data coming from CEM platform
 Assess current CEM OTT KQI achievement, benchmark with standard value in market, identify gap
 Review and provide proposal for CEM OTT KQI Improvement
 Collaborate with E2E SME Expert team & Back Office team to deliver KQI improvement and resolve CEM OTT KQI problem

Basic Requirement
 Minimum Bachelor Degree on Telecommunication/Electrical/Electronic/IT
 Fluent in English, both oral and written
 Advance proficiency in Word, Excel, Visio
 Familiar with major apps within Android and Ios platform
 Excellent communication & presentation skill
 Able to work independently, detail-oriented, multitasking, work based on priority
 Passionate, team player, self-initiative, creative problem solver

Technical Requirement
 At least 7 years of experience in CEM OTT KQI including Data Analytic and User Experience Improvement
 Familiar with main CEM OTT KQI such as RTT, Browsing Delay, Throughput, Packet Loss
 Has more than 1 CEM platform experience including Huawei Smartcare
 Good experience in persuading customer on CEM domain
 In depth knowledge of digital video, audio, metadata, and the post-production environment
 Experience with qualitatively grading and classifying video and audio content
 Understand video supply chain-specific technology such as XML and System Integration APIs
 Knowledge of media standards such as IMF, QuickTime formats, MPEG-2, H.264, WMV, subtitle, and caption timed-text formats
 Good experience on SQL database and query
 Has sufficient experience in E2E Network Problem Troubleshooting
 Past experience in E2E QOS is a plus

*CEM: Customer Experience Management
*OTT: Over the Top
*KQI: Key Quality Indicator

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